Help & practical info
How can we help with your trip?
Answers about your booking, a visa checker, and practical guides to paying, getting online and staying well in China.
Do I need an account to book?
No. Book with your email address. We set up your account in the background and send you a sign-in link, so you can find your booking any time without a password.
How do I cancel, and how much do I get back?
Open your booking and choose Request a refund. Before you confirm, you'll see exactly how much comes back.
- Inside the free-cancellation window (shown on the tour page and your booking) — a full refund.
- After that, the tour's cancellation policy applies.
Read the full cancellation policy
Do I need a visa for China?
Pick your passport for a quick answer.
Practical guides
How China works, for a first visit. Long reads, checked against official sources.
All guidesYour 6-step pre-trip checklist
Visa, passport, phone, bookings, packing and emergency numbers — in order.
Seeing a doctor in China
International clinics vs public hospitals, how registration works, what it costs.
Lost passport? Consular help, step by step
Who to call first, what your embassy can and can't do, getting home.
Still need help?
Write to us. A person answers.
No chatbot and no phone queue — one inbox, read by the team that runs the tours.
hello@yolohappy.comIt helps if you include
- Your booking number, if you have one
- The email you booked with
- The tour and the date