Answers

English, with a local guide who lives in the city. Some tours also run in Mandarin — the tour page lists the languages.

Prices are per person, in US dollars. Each tour page has an Includes and Not included list — entry tickets, meals and transport are spelled out there, so there are no surprises on the day.

Each tour page says how far you'll walk and whether there are stairs. If you're unsure, email us before booking — we'll ask the guide and give you a straight answer.

Booking closes a set time before each tour starts — it's shown on the tour page. For tours that include big museums, book early: those tickets are issued in your passport name and can sell out days ahead.

No. Book with your email address. We set up your account in the background and send you a sign-in link, so you can find your booking any time without a password.

Open the link in your confirmation email, or use Find my order with your booking number and email. Your e-voucher is on that page — show it on your phone, no printing needed.

Check your spam folder first. Your booking still exists either way — look it up with Find my order, or write to us and we'll send you the link again.

US dollars. If you switch the site to another currency, those prices are estimates — your bank converts at its own rate on the day.

No — a failed payment isn't charged. Your seats stay reserved until the time shown on your order page, so you can try again with Complete payment. If your bank keeps declining, try a different card or Apple Pay.

Yes — choose the number of people when you book; one booking covers the whole group. Put your own email so the confirmation reaches you.

Open your booking and choose Request a refund. Before you confirm, you'll see exactly how much comes back.

• Inside the free-cancellation window (shown on the tour page and your booking) — a full refund.
• After that, the tour's cancellation policy applies.

Read the full cancellation policy

We send it straight away. Most banks show it on your statement within 5–10 business days.

You get a full refund, and we'll email you as soon as we know.

Show the Chinese address to a taxi or DiDi driver, or follow the metro exit given on your voucher. Allow extra time at rush hour (8–9:30 am and 5:30–7 pm).

Tipping isn't expected in China. On free walking tours, a tip at the end is welcome but never required.

Use the sign-in link in your booking email, or log in with your email and password. Forgot your password? Request a reset link — it lasts 15 minutes and works once.

Go to Account → Delete account. We keep records of past bookings for tax and legal reasons; everything else is removed.