Terms of service
Draft — not the final terms. These terms are being reviewed and will be replaced by the final version before launch.
Our service
YOLO HAPPY lists guided tours, cultural experiences and free citywalks operated by local providers. Your booking is a contract with the provider for a specific date, time and group size.
Payment
You pay the full price online when you book; there is nothing to settle on site. Card details are handled by our payment provider and never touch our servers.
Cancellations and refunds — when you can cancel, how much you get back and how long it takes — are set out in our Cancellation & Refund Policy. You can cancel online from your booking page.
Ask a Local
Ask a Local is a free help service from our team. We answer questions, suggest itineraries and explain how to book tickets, trains, hotels and restaurants. Our replies are advice, not bookings: we do not book in your name and we never take payment for third-party tickets or services — you book and pay the venue or platform directly, under their terms. Availability and prices can change between our reply and your booking. Visa notes are general public information, not legal advice; always confirm with the official source or your embassy. Please don’t send us passport numbers or photos.
Your responsibilities
Arrive at the meeting point on time. If you're running late, contact your guide through your order.
Liability and governing law are covered in the full terms, published before launch.